Remote Member Support Specialist — Customer Care Pro

Five Star Solutions; Boise (ID); Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid training

Full-time benefits after 60 days

Job summary

Five Star Solutions is seeking a Member Support Specialist to be the first point of contact for members, clients, or customers. The role handles inbound/outbound calls, texts, and emails while managing cases and documenting interactions to ensure a high-quality customer experience.

The remote position serves residents of select US states and offers 40-hour work weeks with paid training and competitive starting wages.

Qualifications

• High school diploma or equivalent required.
• 1+ year in customer service or related role preferred.
• Excellent verbal and written communication skills.
• Active listening to understand and resolve inquiries.
• Strong interpersonal skills and ability to build relationships.
• Detail-oriented with accurate data entry and record keeping.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Familiarity with CRM, case management, or customer support tools.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Respond to inquiries via text, email, and other channels.
• Create and manage customer cases in company systems.
• Document interactions accurately and completely.
• Resolve routine issues at first contact when possible.
• Escalate complex issues to the appropriate team.
• Follow established processes and compliance requirements.
• Maintain accurate records and data integrity.
• Monitor open cases and follow up to ensure timely resolution.
• Meet quality, productivity, and service-level expectations.
• Collaborate with internal teams to resolve customer concerns.
• Provide a positive, empathetic, and professional customer experience.

Skills

Communication

Active listening

Interpersonal skills

Empathy

Attention to detail

Time management

Organization

Teamwork

CRM proficiency

Data entry

Education

High school diploma or equivalent

Tools

CRM software

Case management systems

Customer support software

Job description

Five Star Solutions is seeking a Member Support Specialist to be the first point of contact for members, clients, or customers. The role handles inbound/outbound calls, texts, and emails while managing cases and documenting interactions to ensure a high-quality customer experience.

The remote position serves residents of select US states and offers 40-hour work weeks with paid training and competitive starting wages.