Remote Member Support Specialist — Customer Care

Five Star Solutions; Fargo (ND); Remote; USD 16,000 - 23,000; Full time

Job summary

Five Star Solutions is seeking a Member Support Specialist to be the first point of contact for members, handling calls, texts, emails, and cases across multiple channels. You will document interactions and ensure a positive customer experience in a fast-paced environment.

The role supports diverse customers from multiple states in a fully remote capacity. Candidates should have strong communication, active listening, and organizational skills, plus experience with CRM or case management

Qualifications

• High school diploma or equivalent
• Minimum 1 year of customer service, call center, support, or case management experience preferred
• Strong verbal and written communication skills
• Excellent active listening skills
• Strong interpersonal and relationship-building abilities
• Ability to communicate clearly, professionally, and empathetically
• Strong attention to detail and commitment to accuracy
• Ability to manage multiple tasks and priorities simultaneously
• Strong organizational and time-management skills
• Ability to work independently and as part of a team
• Proficiency with CRM, case management, or customer support systems
• Basic computer and data-entry skills

Responsibilities

• Handle inbound and outbound phone calls professionally and efficiently
• Respond to customer inquiries via text, email, and other communication channels
• Create, update, and manage customer cases within company systems
• Document all interactions accurately and completely
• Resolve routine customer issues and inquiries at first contact whenever possible
• Escalate complex issues to the appropriate team when necessary
• Follow established processes, workflows, and compliance requirements
• Maintain accurate records and ensure data integrity
• Monitor open cases and follow up as needed to ensure timely resolution
• Meet quality, productivity, and service-level expectations
• Collaborate with internal teams to resolve customer concerns
• Provide a positive, empathetic, and professional customer experience

Skills

Verbal & written communication

Active listening

Interpersonal skills

Empathetic communication

Detail-oriented

Time management

Multitasking

Team player

CRM proficiency

Data entry

Education

High school diploma or equivalent

Tools

CRM software

Job description

Five Star Solutions is seeking a Member Support Specialist to be the first point of contact for members, handling calls, texts, emails, and cases across multiple channels. You will document interactions and ensure a positive customer experience in a fast-paced environment.

The role supports diverse customers from multiple states in a fully remote capacity. Candidates should have strong communication, active listening, and organizational skills, plus experience with CRM or case management