Remote Member Support Specialist | Customer Care & Case Mgmt

Five Star Solutions; Birmingham (AL); Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid training

Benefit eligibility after 60 days

Full-time 40 hours/week

Job summary

Five Star Solutions is seeking a Member Support Specialist to be the first point of contact for members and clients. This remote role serves Alabama and nearby states, handling calls, texts, emails, and case work while ensuring a positive customer experience.

Qualified candidates have strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Starting pay is $14 per hour, with a further $1 per hour differential for nights and weekends.

Qualifications

• High school diploma or equivalent.
• 1 year of customer service or related experience preferred.
• Strong verbal and written communication.
• Excellent active listening.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with CRM, case management, or customer support systems.
• Basic computer and data-entry skills.

Responsibilities

• Handle inbound and outbound phone calls professionally.
• Respond to inquiries via text, email, and other channels.
• Create, update, and manage customer cases in company systems.
• Document interactions accurately and completely.
• Resolve routine issues at first contact when possible.
• Escalate complex issues to the appropriate team.
• Follow processes, workflows, and compliance requirements.
• Maintain accurate records and data integrity.
• Monitor open cases and follow up to ensure timely resolution.
• Meet quality, productivity, and service-level expectations.
• Collaborate with internal teams to address customer concerns.
• Provide a positive, empathetic, professional customer experience.

Skills

CRM proficiency

Case management

Customer service

Active listening

Interpersonal skills

Verbal and written communication

Attention to detail

Multi-tasking

Education

High school diploma or equivalent

Job description

Five Star Solutions is seeking a Member Support Specialist to be the first point of contact for members and clients. This remote role serves Alabama and nearby states, handling calls, texts, emails, and case work while ensuring a positive customer experience.

Qualified candidates have strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Starting pay is $14 per hour, with a further $1 per hour differential for nights and weekends.