Remote Member Support Specialist

Five Star Solutions; Brownsville (TX); Teletrabalho; USD 16 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid Training

Full Time

Resumo da oferta

Five Star Solutions is hiring a Member Support Specialist to be the first point of contact for members, handling calls, texts, emails, and case work. The role requires strong communication, empathy, and attention to detail in a fast-paced environment.

The position is remote for residents nationwide, with starting pay at $14 per hour plus a $1 shift differential for nights and weekends. Work hours are 8:00am–7:00pm CST, Mon–Fri, with paid training and full-time benefits after 60 days.

Qualificações

• High school diploma or equivalent.
• Minimum 1 year of customer service, call center, support, or case management experience preferred.
• Strong verbal and written communication skills.
• Excellent active listening skills.
• Strong interpersonal and relationship-building abilities.
• Ability to communicate clearly, professionally, and empathetically.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple tasks and priorities simultaneously.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Proficiency with CRM, case management, or customer support systems.
• Basic computer and data-entry skills.

Responsabilidades

• Handle inbound and outbound phone calls professionally and efficiently.
• Respond to customer inquiries via text, email, and other communication channels.
• Create, update, and manage customer cases within company systems.
• Document all interactions accurately and completely.
• Resolve routine customer issues and inquiries at first contact whenever possible.
• Escalate complex issues to the appropriate team when necessary.
• Follow established processes, workflows, and compliance requirements.
• Maintain accurate records and ensure data integrity.
• Monitor open cases and follow up as needed to ensure timely resolution.
• Meet quality, productivity, and service-level expectations.
• Collaborate with internal teams to resolve customer concerns.
• Provide a positive, empathetic, and professional customer experience.

Conhecimentos

Verbal communication

Active listening

Interpersonal skills

Empathy

Multitasking

Time management

Teamwork

Attention to detail

Professional communication

CRM proficiency

Formação académica

High school diploma or equivalent

Ferramentas

CRM systems

Data entry

Descrição da oferta de emprego

Five Star Solutions is hiring a Member Support Specialist to be the first point of contact for members, handling calls, texts, emails, and case work. The role requires strong communication, empathy, and attention to detail in a fast-paced environment.

The position is remote for residents nationwide, with starting pay at $14 per hour plus a $1 shift differential for nights and weekends. Work hours are 8:00am–7:00pm CST, Mon–Fri, with paid training and full-time benefits after 60 days.