Remote Member Support Specialist: Customer Care & Case Mgmt

Five Star Solutions; Oklahoma City (OK); Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid Training

Benefits after 60 days

EOE/Veterans/Disabled/LGBT employer

Job summary

Five Star Solutions is seeking a Member Support Specialist to be the first point of contact for members, clients, or customers. You will handle inbound and outbound calls, respond to text and email inquiries, and manage customer cases while documenting interactions to ensure a positive experience.

The ideal candidate excels in communication, interpersonal relations, and attention to detail, and can manage multiple priorities in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 1 year of customer service, call center, support, or case management experience preferred.
• Strong verbal and written communication skills.
• Excellent active listening skills.
• Strong interpersonal and relationship-building abilities.
• Ability to communicate clearly, professionally, and empathetically.
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks and priorities simultaneously.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Proficiency with CRM, case management, or customer support systems.
• Basic computer and data-entry skills.

Responsibilities

• Handle inbound and outbound phone calls professionally and efficiently.
• Respond to customer inquiries via text, email, and other communication channels.
• Create, update, and manage customer cases within company systems.
• Document all interactions accurately and completely.
• Resolve routine customer issues and inquiries at first contact whenever possible.
• Escalate complex issues to the appropriate team when necessary.
• Follow established processes, workflows, and compliance requirements.
• Maintain accurate records and ensure data integrity.
• Monitor open cases and follow up as needed to ensure timely resolution.
• Meet quality, productivity, and service-level expectations.
• Collaborate with internal teams to resolve customer concerns.
• Provide a positive, empathetic, and professional customer experience.

Skills

Excellent communication

Interpersonal skills

Attention to detail

Multitasking

Time management

Independent and team

CRM proficiency

Education

High school diploma or equivalent

Tools

CRM systems

Case management tools

Job description

Five Star Solutions is seeking a Member Support Specialist to be the first point of contact for members, clients, or customers. You will handle inbound and outbound calls, respond to text and email inquiries, and manage customer cases while documenting interactions to ensure a positive experience.

The ideal candidate excels in communication, interpersonal relations, and attention to detail, and can manage multiple priorities in a fast-paced environment.