Remote Member Experience Specialist

Five Star Solutions; Davenport (IA); Remote; USD 16,000 - 23,000; Full time

Job summary

Five Star Solutions is seeking a Member Support Specialist to serve as the first point of contact for members, clients, or customers. You will handle inbound and outbound calls, respond to texts and emails, and manage cases to ensure accurate documentation and a positive experience.

This remote role is open to residents of IA and other listed states. The ideal candidate communicates clearly, listens actively, and can juggle multiple priorities in a fast-paced environment, using CRM and

Qualifications

• High school diploma or equivalent is required.
• 1+ year of customer service, call center, support, or case management experience preferred.
• Strong verbal and written communication skills.
• Excellent active listening skills.
• Strong interpersonal and relationship-building abilities.
• Ability to communicate clearly, professionally, and empathetically.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple tasks and priorities simultaneously.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Proficiency with CRM, case management, or customer support systems.
• Basic computer and data-entry skills.

Responsibilities

• Handle inbound and outbound phone calls professionally and efficiently.
• Respond to customer inquiries via text, email, and other communication channels.
• Create, update, and manage customer cases within company systems.
• Document all interactions accurately and completely.
• Resolve routine customer issues and inquiries at first contact whenever possible.
• Escalate complex issues to the appropriate team when necessary.
• Follow established processes, workflows, and compliance requirements.
• Maintain accurate records and ensure data integrity.
• Monitor open cases and follow up as needed to ensure timely resolution.
• Meet quality, productivity, and service-level expectations.
• Collaborate with internal teams to resolve customer concerns.
• Provide a positive, empathetic, and professional customer experience.

Skills

Verbal communication

Written communication

Active listening

Interpersonal skills

Attention to detail

Multitasking

Organization

Teamwork

CRM proficiency

Data entry

Education

High school diploma or equivalent

Tools

CRM software

Data entry tools

Job description

Five Star Solutions is seeking a Member Support Specialist to serve as the first point of contact for members, clients, or customers. You will handle inbound and outbound calls, respond to texts and emails, and manage cases to ensure accurate documentation and a positive experience.

This remote role is open to residents of IA and other listed states. The ideal candidate communicates clearly, listens actively, and can juggle multiple priorities in a fast-paced environment, using CRM and