Remote Member Support Specialist

Lever, Inc.; Columbus (OH); Remote; USD 19,000 - 22,000; Full time

Job summary

Five Star Solutions is seeking a Member Support Specialist to serve as the first point of contact for members and customers. You will handle calls, texts, emails, and case work, ensuring accurate documentation and a positive experience.

The remote position supports residents in multiple states, including OH. Starting pay is $14/hour with a $1 differential for nights and weekends; hours are 9:00am–8:00pm (EST), Monday–Friday, with paid training and full-time status.

Qualifications

• High school diploma or equivalent.
• At least 1 year in customer service or call center.
• Strong verbal and written communication skills.
• Excellent active listening and empathy.
• Detail-oriented with accuracy and data integrity.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficient with CRM or case management systems.
• Basic computer and data-entry skills.

Responsibilities

• Handle inbound and outbound calls professionally.
• Respond to inquiries via text, email, and chat.
• Create and manage customer cases in company systems.
• Document all interactions accurately.
• Resolve routine issues at first contact when possible.
• Escalate complex issues to the appropriate team.
• Follow processes, workflows, and compliance requirements.
• Maintain accurate records and data integrity.
• Monitor open cases and follow up to ensure timely resolution.
• Meet quality, productivity, and service-level targets.
• Collaborate with internal teams to resolve concerns.
• Provide a positive, empathetic, professional experience.

Skills

Verbal communication

Written communication

Attention to detail

Multitasking

CRM / customer support systems

Education

High school diploma or equivalent

Tools

CRM software

Case management systems

Data entry

Job description

Five Star Solutions is seeking a Member Support Specialist to serve as the first point of contact for members and customers. You will handle calls, texts, emails, and case work, ensuring accurate documentation and a positive experience.

The remote position supports residents in multiple states, including OH. Starting pay is $14/hour with a $1 differential for nights and weekends; hours are 9:00am–8:00pm (EST), Monday–Friday, with paid training and full-time status.