Remote Member Support Specialist - Customer Care Pro

Lever, Inc.; Norman (OK); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Paid Training

Full-time position

Benefit eligible

Job summary

Five Star Solutions is seeking a Member Support Specialist to serve as the first contact for members, clients, or customers. This role handles inbound/outbound calls, texts, emails, and case work while ensuring a positive customer experience.

The position is remote for residents in the United States, with starting pay at $14 per hour plus a night/weekend differential, and standard hours 8:00am–7:00pm CST, Monday–Friday. Eligibility includes training and benefits after 60 days.

Qualifications

• High school diploma or equivalent.
• 1 year of customer service, call center, support, or case management experience preferred.
• Strong verbal and written communication skills.
• Excellent active listening skills.
• Strong interpersonal and relationship-building abilities.
• Ability to communicate clearly, professionally, and empathetically.
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks and priorities simultaneously.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Proficiency with CRM, case management, or customer support systems.
• Basic computer and data-entry skills.

Responsibilities

• Handle inbound and outbound phone calls professionally and efficiently.
• Respond to customer inquiries via text, email, and other channels.
• Create, update, and manage customer cases within company systems.
• Document all interactions accurately and completely.
• Resolve routine customer issues and inquiries at first contact when possible.
• Escalate complex issues to the appropriate team when necessary.
• Follow established processes, workflows, and compliance requirements.
• Maintain accurate records and ensure data integrity.
• Monitor open cases and follow up to ensure timely resolution.
• Meet quality, productivity, and service-level expectations.
• Collaborate with internal teams to resolve customer concerns.
• Provide a positive, empathetic, and professional customer experience.

Skills

Customer service

Communication

Active listening

Multitasking

Data entry

Teamwork

Education

High school diploma

Tools

CRM software

Case management systems

Job description

Five Star Solutions is seeking a Member Support Specialist to serve as the first contact for members, clients, or customers. This role handles inbound/outbound calls, texts, emails, and case work while ensuring a positive customer experience.

The position is remote for residents in the United States, with starting pay at $14 per hour plus a night/weekend differential, and standard hours 8:00am–7:00pm CST, Monday–Friday. Eligibility includes training and benefits after 60 days.