Remote Member Support Specialist

Lever, Inc.; Aberdeen (SD); On-site; USD 16,000 - 23,000; Full time

Job summary

Five Star Solutions is seeking a Member Support Specialist to be the first point of contact for members, clients, or customers. This remote role handles calls, texts, emails, and casework with a focus on accurate documentation and a positive customer experience.

The ideal candidate communicates clearly, listens actively, and manages multiple tasks in a fast-paced environment. Starting pay is $14 per hour, with a nightly/weekend differential of $1.

Qualifications

• High school diploma or equivalent.
• ≥1 year of customer service or call center experience.
• Strong verbal and written communication.
• Excellent active listening and empathy.
• Ability to manage multiple tasks while maintaining accuracy.
• Proficiency with CRM, case management, or customer support systems.

Responsibilities

• Handle inbound and outbound phone calls professionally and efficiently.
• Respond to inquiries via text, email, and other channels.
• Create and manage customer cases in company systems.
• Document interactions accurately and completely.
• Resolve routine issues at first contact when possible.
• Escalate complex issues when necessary.
• Maintain data integrity and meet service levels.
• Collaborate with internal teams to resolve concerns.
• Provide a positive, empathetic customer experience.

Skills

Verbal and written communication

Interpersonal skills

Multitasking

Attention to detail

Professional, empathetic communication

Organization and time-management

Team collaboration

Education

High school diploma or equivalent

Tools

CRM software

Case management systems

Data-entry systems

Job description

Five Star Solutions is seeking a Member Support Specialist to be the first point of contact for members, clients, or customers. This remote role handles calls, texts, emails, and casework with a focus on accurate documentation and a positive customer experience.

The ideal candidate communicates clearly, listens actively, and manages multiple tasks in a fast-paced environment. Starting pay is $14 per hour, with a nightly/weekend differential of $1.