Remote Member Support Specialist

Lever, Inc.; Atlanta (GA); Remote; USD 29,000 - 33,000; Full time

Job summary

Five Star Solutions is seeking a Member Support Specialist to serve as the first point of contact for members and customers. This remote role handles calls, texts, emails, and case work, ensuring accurate documentation and a positive experience.

The ideal candidate communicates well, pays attention to detail, and can manage multiple priorities in a fast-paced environment. Salary starts at $14/hr with an additional $1/hr night/weekend differential.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of customer service or related experience preferred.
• Strong verbal and written communication skills.
• Excellent active listening skills.
• Strong interpersonal and relationship-building abilities.
• Clear, professional, and empathetic communication.
• Attention to detail and accuracy.
• Ability to manage multiple tasks and priorities.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Proficiency with CRM, case management, or customer support systems.
• Basic data-entry skills.

Responsibilities

• Handle inbound and outbound phone calls professionally and efficiently.
• Respond to inquiries via text, email, and other channels.
• Create, update, and manage customer cases in company systems.
• Document interactions accurately and completely.
• Resolve routine customer issues at first contact when possible.
• Escalate complex issues to the appropriate team.
• Follow established processes, workflows, and compliance requirements.
• Maintain accurate records and ensure data integrity.
• Monitor open cases and follow up to ensure timely resolution.
• Meet quality, productivity, and service-level expectations.
• Collaborate with internal teams to resolve customer concerns.
• Provide a positive, empathetic, and professional customer experience.

Skills

Verbal communication

Written communication

Active listening

CRM systems

Multitasking

Teamwork

Attention to detail

Data entry

Education

High school diploma or equivalent

Tools

CRM software

Job description

Five Star Solutions is seeking a Member Support Specialist to serve as the first point of contact for members and customers. This remote role handles calls, texts, emails, and case work, ensuring accurate documentation and a positive experience.

The ideal candidate communicates well, pays attention to detail, and can manage multiple priorities in a fast-paced environment. Salary starts at $14/hr with an additional $1/hr night/weekend differential.