Remote Member Experience Specialist

Lever, Inc.; Casper (WY); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid Training

Benefit eligibility 1st of month after

Job summary

Five Star Solutions is seeking a Member Support Specialist to be the first line of contact for members, clients, or customers. The role handles calls, texts, emails, and case work to ensure a positive experience.

The position is remote for many states and requires strong communication, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Starting pay is $14/hr with a $1 night/weekend differential; full-time schedule is 40 hours.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of customer service, call center, support, or case management experience preferred.
• Strong verbal and written communication skills.
• Excellent active listening skills.
• Strong interpersonal and relationship-building abilities.
• Ability to communicate clearly, professionally, and empathetically.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple tasks and priorities simultaneously.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Proficiency with CRM, case management, or customer support systems.
• Basic computer and data-entry skills.

Responsibilities

• Handle inbound and outbound phone calls professionally and efficiently.
• Respond to customer inquiries via text, email, and other communication channels.
• Create, update, and manage customer cases within company systems.
• Document all interactions accurately and completely.
• Resolve routine customer issues and inquiries at first contact whenever possible.
• Escalate complex issues to the appropriate team when necessary.
• Follow established processes, workflows, and compliance requirements.
• Maintain accurate records and ensure data integrity.
• Monitor open cases and follow up as needed to ensure timely resolution.
• Meet quality, productivity, and service‑level expectations.
• Collaborate with internal teams to resolve customer concerns.
• Provide a positive, empathetic, and professional customer experience.

Skills

Customer service experience

Active listening

Communication skills

Detail oriented

Multitasking

Time management

Interpersonal skills

Independent work

CRM software familiarity

Data entry

Education

High school diploma or equivalent

Tools

CRM systems

Case management software

Job description

Five Star Solutions is seeking a Member Support Specialist to be the first line of contact for members, clients, or customers. The role handles calls, texts, emails, and case work to ensure a positive experience.

The position is remote for many states and requires strong communication, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Starting pay is $14/hr with a $1 night/weekend differential; full-time schedule is 40 hours.