Remote Member Support Specialist — Customer Care Champion

Lever, Inc.; Longview (TX); Remote; USD 19,000 - 22,000; Full time

Job summary

Five Star Solutions is seeking a Member Support Specialist to be the first point of contact for members and clients. You will handle inbound and outbound calls, respond to texts and emails, manage cases, and document interactions to ensure a positive customer experience.

This is a remote position for residents across the United States, with hours 8:00am-7:00pm CST, Monday to Friday. Starting pay is $14/hr with a $1/hr night/weekend differential, and paid training is provided.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of customer service or call center experience preferred.
• Excellent verbal and written communication skills.
• Strong active listening and interpersonal abilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency with CRM and case management systems.
• Basic data-entry and computer skills.

Responsibilities

• Handle inbound and outbound phone calls professionally.
• Respond to customer inquiries via text, email, and other channels.
• Create, update, and manage customer cases within company systems.
• Document interactions accurately and completely.
• Resolve routine customer issues at first contact whenever possible.
• Escalate complex issues to the appropriate team when necessary.
• Follow established processes, workflows, and compliance requirements.
• Maintain accurate records and ensure data integrity.
• Monitor open cases and follow up as needed to ensure timely resolution.
• Meet quality, productivity, and service-level expectations.
• Collaborate with internal teams to resolve customer concerns.
• Provide a positive, empathetic, and professional customer experience.

Skills

Customer service

Active listening

Verbal communication

Written communication

Interpersonal skills

Attention to detail

Multitasking

Organization

CRM systems

Teamwork

Education

High school diploma or equivalent

Tools

CRM software

Case management systems

Job description

Five Star Solutions is seeking a Member Support Specialist to be the first point of contact for members and clients. You will handle inbound and outbound calls, respond to texts and emails, manage cases, and document interactions to ensure a positive customer experience.

This is a remote position for residents across the United States, with hours 8:00am-7:00pm CST, Monday to Friday. Starting pay is $14/hr with a $1/hr night/weekend differential, and paid training is provided.