Remote Member Support and Scheduling Coordinator

AbsoluteCARE Medical Center & Pharmacy; Northern (KY); Hybrid; USD 25,000 - 28,000; Part time

Job summary

AbsoluteCare Medical Center & Pharmacy in Kentucky is seeking a part-time Member Access Coordinator to answer inbound calls, greet members, and act as a liaison between the company and the member. The role focuses on first-call resolution and patient advocacy for sick visits, transportation, pharmacy, scheduling, and clinical questions.

The ideal candidate has 2 years of healthcare inbound call center experience, strong communication and multitasking skills, and a commitment to patient privacy.

Qualifications

• High School diploma required.
• 2 years’ healthcare inbound call center experience.
• Personal and professional passion for helping people of a diverse community.
• Strong listening and interpersonal skills.
• Excellent communication skills both verbal and written.
• Ability to multi-task, highly organized, and great time management skills.
• Team and customer service oriented.
• Ability to handle high volume calls under pressure.
• Computer proficiency.
• Bilingual preferred.
• Experience with eClinicalWorks EHR preferred.

Responsibilities

• Answer incoming calls promptly and professionally.
• Follow communication scripts and workflows when handling different locations and call types.
• Provide excellent customer service when greeting and engaging members and external sources.
• Identify member needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Assure accuracy of patient information in the practice management system.
• Schedule appointments per member preference, guidelines and requirements.
• Document, triage and elevate calls according to workflows.
• De-escalate situations involving dissatisfied customers and provide assistance.
• Coordinate with clinical team to promote member engagement and retention.
• Triage all calls to the appropriate department.
• Demonstrate knowledge of insurance and CPT/ICD processes.
• Meet personal/team service level agreement and KPIs.
• Proficient use of PM/EMR, phone system, and MS Word.
• Assist patients in coordination between internal departments and external agencies.

Skills

Inbound call handling

Excellent communication

Multitasking

Customer service

Bilingual (preferred)

Healthcare experience

Education

High School diploma

Tools

EMR system

Practice Management System

eClinicalWorks EHR

Job description

AbsoluteCare Medical Center & Pharmacy in Kentucky is seeking a part-time Member Access Coordinator to answer inbound calls, greet members, and act as a liaison between the company and the member. The role focuses on first-call resolution and patient advocacy for sick visits, transportation, pharmacy, scheduling, and clinical questions.

The ideal candidate has 2 years of healthcare inbound call center experience, strong communication and multitasking skills, and a commitment to patient privacy.