Remote Call Center & Appointment Scheduling Specialist

AbsoluteCARE Medical Center & Pharmacy; Baltimore (MD); On-site; USD 26,174 - 31,684; Full time

Job summary

AbsoluteCARE Medical Center & Pharmacy is hiring a Call Center Support Specialist to provide high-quality call handling and administrative support. This remote role requires managing member interactions, answering calls, and scheduling appointments effectively.

The ideal candidate has strong organizational skills, empathy, and the ability to work in a fast-paced environment. You will coordinate workflows and ensure accurate documentation, contributing to a consistent member experience.

Qualifications

• 1+ years of healthcare experience or similar role.
• 1+ years of experience working in a call center.
• Comfortable working with performance metrics.

Responsibilities

• Answer incoming calls promptly and professionally.
• Schedule and reschedule appointments as needed.
• Provide excellent customer service to members.

Skills

Strong telephone etiquette

Organizational skills

Attention to detail

Empathy and cultural competence

Proficient with electronic health records

Education

High School Diploma or equivalent

Tools

EHR/EMR systems

Microsoft products

Job description

AbsoluteCARE Medical Center & Pharmacy is hiring a Call Center Support Specialist to provide high-quality call handling and administrative support. This remote role requires managing member interactions, answering calls, and scheduling appointments effectively.

The ideal candidate has strong organizational skills, empathy, and the ability to work in a fast-paced environment. You will coordinate workflows and ensure accurate documentation, contributing to a consistent member experience.