Remote Call Center Support Specialist – Member Access

AbsoluteCare; United States; Remote; USD 26,000 - 32,000; Full time

Job summary

AbsoluteCare is seeking a Call Center Support Specialist to assist the Member Access Center (MAC) with high-quality inbound and outbound call handling and back-office coordination for members. You will schedule and reschedule appointments, provide reminders, manage shared inboxes, and document interactions in the EHR/EMR while supporting clinical and operations teams across markets.

The ideal candidate demonstrates strong phone etiquette, superb organization, attention to detail, and the ability

Qualifications

• Strong organizational and time management skills.
• Empathy and cultural competence when working with diverse populations.
• Proficient with basic computer systems, including electronic health records.

Responsibilities

• Follow SOPs and workflows to ensure consistent execution.
• Answer inbound/outbound calls with professionalism and accuracy.
• Schedule, reschedule, and confirm appointments; provide reminders and guidance to members.
• Document interactions and scheduling activity in the EHR/EMR; ensure data quality.

Skills

Organizational skills

Time management

Empathy

Cultural competence

Customer service

Education

High School Diploma or equivalent

Tools

EHR/EMR

Microsoft Office

Job description

AbsoluteCare is seeking a Call Center Support Specialist to assist the Member Access Center (MAC) with high-quality inbound and outbound call handling and back-office coordination for members. You will schedule and reschedule appointments, provide reminders, manage shared inboxes, and document interactions in the EHR/EMR while supporting clinical and operations teams across markets.

The ideal candidate demonstrates strong phone etiquette, superb organization, attention to detail, and the ability