Remote Customer Advocate I - Call Center Expert

HCSC Group; Nashville (TN); Hybrid; USD 24,000 - 39,000; Full time

Job summary

Health Care Service Corporation in Nashville is seeking a Customer Advocate I for full-time work in a call center, assisting members and physicians by phone and written inquiries. You will conduct research as needed and spend most of the day on calls.

The role begins with 4–6 weeks of on-site training, after which you will work from home. Strong communication, data-entry skills, and professional demeanor are essential.

Qualifications

• High school diploma or GED required.
• 6 months customer service or 6 months experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills.
• Analytical and organizational skills and independent decision making skills.

Responsibilities

• Handle inbound calls in a call center to assist members and physicians.
• Respond to telephone and written inquiries promptly and accurately.
• Conduct research as needed.

Skills

Phone etiquette

Data entry

Interpersonal skills

Verbal communication

Written communication

Education

High school diploma or GED

Job description

Health Care Service Corporation in Nashville is seeking a Customer Advocate I for full-time work in a call center, assisting members and physicians by phone and written inquiries. You will conduct research as needed and spend most of the day on calls.

The role begins with 4–6 weeks of on-site training, after which you will work from home. Strong communication, data-entry skills, and professional demeanor are essential.