Member Experience Specialist — Call Center & Sales

Logix Federal Credit Union; Santa Clarita (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

Logix Federal Credit Union seeks an MSO II to deliver wow service in a fast‑paced call center. You will listen, resolve member concerns, and guide them to the right products and services, while upholding our Promise Principles of Personal, Professional, and Proactive.

The role requires 24+ months of retail customer service experience, a preferred 4‑year degree, and strong communication skills. Hours vary by shift; excellent customer service is essential.

Qualifications

• 4‑year/Bachelor's degree preferred.
• 24+ months of retail customer service experience.
• Excellent verbal and written communication skills; strong customer service.
• Working knowledge of Microsoft Office; basic troubleshooting of smartphones and browsers.
• Familiarity with financial services and call center environments.

Responsibilities

• Achieve established sales and member service goals (NPS).
• Direct calls to appropriate staff and maintain service quality metrics.
• Explain Credit Union policies clearly and resolve member concerns.
• Maintain up‑to‑date knowledge of federal loan/regulatory requirements.
• Participate in team meetings and contribute to program improvements.
• Assist members with financial needs and product/service recommendations.
• Maintain punctuality and adherence to shift schedules.
• Perform other duties as assigned.

Skills

Retail customer service

Call center

Verbal & written communications

Microsoft Office

Smartphone troubleshooting

Multi‑tasking

Problem solving

Team collaboration

Education

Bachelor's degree

Tools

Microsoft Office

Smartphone & web troubleshooting

Job description

Logix Federal Credit Union seeks an MSO II to deliver wow service in a fast‑paced call center. You will listen, resolve member concerns, and guide them to the right products and services, while upholding our Promise Principles of Personal, Professional, and Proactive.

The role requires 24+ months of retail customer service experience, a preferred 4‑year degree, and strong communication skills. Hours vary by shift; excellent customer service is essential.