Remote Member Services Specialist | Banking Solutions

RemoteFetch; Purchase (NY); Remote; USD 24,000 - 34,000; Full time

Job summary

Quorum Federal Credit Union is seeking a remote Member Service Representative to handle member inquiries, open accounts, assist with loan applications and cross-sell basic financial products.

This temporary, 3–4 month role emphasizes high-quality service, education of members on self-service options, and a willingness to support a dynamic team while maintaining compliance with regulations.

Qualifications

• High School Diploma or equivalent; college degree preferred; will consider experience in lieu of degree.
• Minimum of one year experience in financial services industry, in a call center.
• Must maintain required scores on Call Monitoring.
• Excellent problem-solving, organizational, analytical, verbal, and written communication skills.
• Strong decision making and time management skills with the ability to manage multiple projects/duties.

Responsibilities

• Maintains service standards as required by position benchmarks for quality, turnaround time, accuracy and follow up.
• Provides members with account information and performs account transactions including accepting loan applications, opening accounts, and processing transfers, withdrawals, and other deposit product servicing functions.
• Ensures adherence to company policies and procedures and Banking/Credit Union Regulations.
• Educate new and existing members on loan and deposit products and other services.
• Authorizes service fee refunds and waivers within established guidelines for this position.
• Promotes use of virtual banking services, such as online and mobile banking, automated phone service and resolves user issues.
• Participates in new product testing and other organization/departmental projects as assigned.
• Provides input to management on workflow issues, patterns, and improvements.
• Promotes and demonstrates a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management, and vendors.
• Keeps abreast of industry developments including, but not limited to changes in regulations and technology.
• Performs additional duties as required.

Skills

Verbal communication

Written communication

Time management

Problem solving

Integrity

Microsoft Office

Education

High School Diploma or equivalent

College degree preferred

Tools

Microsoft Office

Job description

Quorum Federal Credit Union is seeking a remote Member Service Representative to handle member inquiries, open accounts, assist with loan applications and cross-sell basic financial products.

This temporary, 3–4 month role emphasizes high-quality service, education of members on self-service options, and a willingness to support a dynamic team while maintaining compliance with regulations.