Remote Member Service Specialist – Banking & Loans

United Way of Massachusetts Bay and Merrimack Valley; Idaho; On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Holidays

401(k) with employer match

Referral program

Wellness programs

Peer-to-peer recognition

Hourly wage $19.23

Job summary

S3 Shared Services is seeking a remote Member Service Representative to handle inquiries about memberships and banking products, delivering world-class service from a remote contact center.

Ideal candidates have up to 6 months of customer service experience, excellent communication, and the ability to work independently in a structured setting. Join a team that values learning and development while providing flexible remote work options.

Qualifications

• 6 months of experience in customer service is preferred.
• Excellent written and verbal communication.
• Thrives in a fast-paced customer service environment.
• Must be highly organized and detail oriented.
• Ability to work independently and prioritize work effectively.
• Ability to navigate and utilize multiple platforms/computer software simultaneously.
• Experience in a remote work environment with dual monitors is a plus.
• Works well in a structured and procedure driven position.

Responsibilities

• Answer phone calls, use knowledge of credit union products, data systems, and web-based applications to provide information and assist with requests for members and non-members.
• Verify member information, review accounts, and communicate with management or other teams to remedy issues in a remote environment.
• Specialize in digital, cards, or loans-related queues and process related transactions.
• Correspond with other departments and management through email for additional requests or research.
• Take on additional job-related projects and duties as assigned by management.

Skills

Customer service

Communication

Organizational skills

Independent work

Tech proficiency

Remote work experience

Procedural adherence

Multitasking

Job description

S3 Shared Services is seeking a remote Member Service Representative to handle inquiries about memberships and banking products, delivering world-class service from a remote contact center.

Ideal candidates have up to 6 months of customer service experience, excellent communication, and the ability to work independently in a structured setting. Join a team that values learning and development while providing flexible remote work options.