Remote Member Services Concierge (Seasonal)

Soho House & Co.; Miami, Northern (FL, KY); Hybrid; USD 25,000 - 36,000; Part time

Benefits offered by this job

Laptop provided

Headset provided

Remote work

6-month seasonal contract

Job summary

Soho House & Co. is seeking a Soho Support Coordinator for Member Services.

This remote, Miami-based seasonal role supports members with inquiries, restaurant reservations, bedroom bookings and Soho Home retail queries, delivering high-touch service by phone and email. The role serves as the first point of contact for members visiting our Houses in New York and Los Angeles, and involves handling inquiries, invoices, private hire discussions, and proactive problem solving to elevate the member

Qualifications

• Experience in luxury hospitality or high-end customer service environments.
• Proven ability to meet or exceed KPIs and SLAs.
• Experience using Salesforce or a similar CRM system.
• Excellent verbal and written communication in English.

Responsibilities

• Act as a warm, professional first contact for Soho House members via phone and email.
• Respond to member queries promptly, meeting departmental SLAs and KPIs.
• Deliver proactive, solutions-driven service to a global membership.
• Handle membership administration, club/restaurant enquiries, and general support for New York and Los Angeles houses.
• Own member queries from contact to resolution for a seamless experience.
• Collaborate with internal teams to resolve issues and improve service delivery.
• Identify opportunities to improve processes and member experience.

Skills

Communication skills

Customer service

Multitasking

Attention to detail

Problem solving

Organizational skills

Remote work

Tools

Salesforce

OpenTable

Job description

Soho House & Co. is seeking a Soho Support Coordinator for Member Services.

This remote, Miami-based seasonal role supports members with inquiries, restaurant reservations, bedroom bookings and Soho Home retail queries, delivering high-touch service by phone and email. The role serves as the first point of contact for members visiting our Houses in New York and Los Angeles, and involves handling inquiries, invoices, private hire discussions, and proactive problem solving to elevate the member