Americas Member Services & Support Coordinator

Soho House & Co.; West Hollywood (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Health Care + 401K

Paid Time Off

Career Development

Soho Impact

Learning & Development

Cookhouse & House Tonic

Team Events

Team Meal

Job summary

Soho House & Co. is seeking a Membership Coordinator for the Soho Support Team (SST) to deliver first-class service to members across The Americas. The role reports to the Soho Support Manager for Membership and supports house openings and ongoing member administration.

Responsibilities include handling inquiries via phone/email, processing payments, and maintaining CRM records. Experience with Salesforce and OpenTable, plus a passion for customer service, are essential.

Qualifications

• Minimum 1 year in a customer-facing role, preferably membership.
• Ability to meet personal and departmental targets, SLAs, and KPIs.
• Fluent English with excellent verbal and written communication.

Responsibilities

• Serve as first point of contact for member queries via phone and email, meeting SLA targets.
• Proactively assist members with memberships, club and restaurant inquiries.
• Update and look up records in Salesforce, GEM, and OpenTable for current and prospective members.
• Process new member and renewal payments via credit card, Direct Debit, ACH, and bank transfer, ensuring accuracy and compliance.
• Support administration of Americas houses, reservations, and event queries for US properties.
• Amend, pause, transfer, and upgrade memberships in line with Terms & Conditions.

Skills

Customer service

Written communication

Team collaboration

Attention to detail

Tools

Salesforce

OpenTable

GEM

Microsoft Office

Job description

Soho House & Co. is seeking a Membership Coordinator for the Soho Support Team (SST) to deliver first-class service to members across The Americas. The role reports to the Soho Support Manager for Membership and supports house openings and ongoing member administration.

Responsibilities include handling inquiries via phone/email, processing payments, and maintaining CRM records. Experience with Salesforce and OpenTable, plus a passion for customer service, are essential.