Remote Member Service Specialist – Banking

Everwise Credit Union; South Bend (IN); On-site; USD 21,593 - 30,754; Full time

Job summary

A financial services provider is seeking a Virtual Member Service Representative to enhance member relationships and deliver exceptional service through various virtual platforms. Responsibilities include processing financial transactions and educating members on digital features. Candidates should possess strong interpersonal skills and experience in retail sales or customer service. This on-site role in South Bend, Indiana, offers starting pay of $19.00/hour.

Qualifications

• 6+ months of retail sales, cash handling, or customer service experience.
• Experience in a financial institution or call center preferred.
• Comfortable working on camera.

Responsibilities

• Maintain a high level of member service per company expectations.
• Process financial transactions including deposits and withdrawals.
• Educate members on ITM features and online banking.

Skills

Interpersonal and communication skills

Problem-solving skills

Need-based selling

Cash handling skills

Proficient with Microsoft Office

Education

High school diploma or GED

Job description

A financial services provider is seeking a Virtual Member Service Representative to enhance member relationships and deliver exceptional service through various virtual platforms. Responsibilities include processing financial transactions and educating members on digital features. Candidates should possess strong interpersonal skills and experience in retail sales or customer service. This on-site role in South Bend, Indiana, offers starting pay of $19.00/hour.