Remote Member Service & Solutions Specialist

NuVision Federal Credit Union; United States; Remote; USD 22,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible Spending Account

401(k) Matching

Paid Time Off

Training Provided

Tuition Reimbursement

Job summary

Nuvision Credit Union in the United States seeks a Member Contact Center Representative I to deliver exemplary service across phones, email, web, and mail. You will process deposits, withdrawals, and loan payments while guiding members with operations and cross-sell opportunities.

You represent the credit union with confidentiality and care in every interaction. The role emphasizes member experience, professional communication, and teamwork, with a sign-on bonus for eligible external applicants.

Qualifications

• High School Diploma or equivalent.
• 1 year retail or member service experience with goals.
• Strong verbal and written communication and etiquette.

Responsibilities

• Provide efficient, timely service via phone, email, web, and mail.
• Process basic member transactions and consult with members.
• Identify needs, offer solutions, and follow up on transactions.
• Open new member accounts and perform maintenance tasks.
• Ensure confidentiality and uphold core values in interactions.

Skills

Customer service

Verbal communication

Written communication

Microsoft Office

Interpersonal skills

Team player

Empathy

Attention to detail

Education

High School Diploma

Tools

Microsoft Office Suite

Webcam

Remote signing

Job description

Nuvision Credit Union in the United States seeks a Member Contact Center Representative I to deliver exemplary service across phones, email, web, and mail. You will process deposits, withdrawals, and loan payments while guiding members with operations and cross-sell opportunities.

You represent the credit union with confidentiality and care in every interaction. The role emphasizes member experience, professional communication, and teamwork, with a sign-on bonus for eligible external applicants.