Member Service Representative

ADP, Inc.; Baton Rouge (LA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

100% paid health insurance

Dental insurance

Long-term disability (LTD)

Generous paid vacation

Paid sick leave

Job summary

Campus Federal Credit Union is seeking a Member Service Representative for our Member Relations Center (call center) in Baton Rouge. You will assist members by handling inquiries and servicing transactions while promoting digital tools and credit union products.

You will process financial requests, manage wires, and verify information with care, ensuring compliance and security. A strong knowledge of products and excellent customer service are essential for success.

Qualifications

• High School diploma/GED and two years of experience in the financial service industry.

Responsibilities

• Assist members with inquiries and product servicing via phone, fax, email, web and video chat
• Process various member service requests including financial transactions, check orders, Debit/Credit cards, fraud disputes, stop payments, and ACH originations
• Maintain a high knowledge level of all products and services to respond to member inquiries
• Actively cross-sell additional products and services to meet Credit Union goals
• Assist members with accessing all Credit Union digital service offerings
• Process outgoing wire requests accurately and timely
• Communicate suspected member account abuse including potential red flags or regulatory issues
• Update members' mailing address and contact information after authentication
• Ensure compliance with all required regulations and policies

Skills

Customer service

Communication skills

Inquiry handling

Cross-selling

Digital banking proficiency

Education

High School diploma/GED

Job description

Campus Federal Credit Union now hiring a Member Service Representative to join our team in the Member Relations Center (call center). The primary purpose of this position is to assist Campus Federal in our Mission, to enhance the lives of our members and the communities we serve. This is accomplished by providing excellent service to members and to team members.

A key component of this service is to identify member needs and provide appropriate credit union product solutions that will enhance the lives of our members while assisting with all requests through our inbound and outbound initiatives.

Responsibilities include:

• Assists member with inquiries and product servicing via phone, fax, email, web and video chat, and secure messaging
• Processes varies member service requests including financial transactions, check orders, Debit/Credit cards, fraud disputes, stop payment requests, and ACH originations
• Maintains a high knowledge level of all products and services in order to effectively respond to member inquiries and resolve issues
• Actively cross-sells additional products and services to achieve Credit Union goals
• Assists members with accessing all Credit Union digital service offerings
• Process outgoing wire requests accurately and timely
• Communicates suspected member account abuse including potential red flags, elder abuse, or regulatory issues
• Updates members’ mailing address and contact information after diligent member authentication
• Responsible for compliance with all required regulations and policies

Requirements:

• High School diploma/GED and two years of experience in the financial service industry.

Benefits include: 100% paid health, dental and LTD insurance for the employee. Other benefits and dependent benefits available. Generous paid vacation and paid sick leave also available.

Due to the high volume of applicants, only those most qualified will be contacted.