Remote Member Experience Specialist

Deseret First Credit Union; West Valley City (UT); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

12 paid holidays

Competitive compensation

Benefits, perks, and discounts worth a

Positive atmosphere and co-workers who

Wellness initiatives

Work-from-home flexibility

Job summary

Deseret First Credit Union is seeking a Member Service Agent to assist members over the phone and through email with account needs, transactions, and education on available products and services.

You will handle incoming calls, open new accounts, process checks, and respond to inquiries while delivering friendly, professional service in a supportive environment. Training is provided, with potential work-from-home flexibility after onboarding.

Qualifications

• High school diploma or GED and six months of experience working with the general public required
• Previous phone experience is helpful

Responsibilities

• Takes incoming calls from members to assist with account needs and transactions
• Opens new accounts
• Processes checks
• Responds to members' e-mail and chat system inquiries
• Provides credit union products and services to existing members

Skills

Friendly demeanor

Oral & written communication

Multi-tasking

Problem solving

Spanish speaking (nice to have)

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Deseret First Credit Union is seeking a Member Service Agent to assist members over the phone and through email with account needs, transactions, and education on available products and services.

You will handle incoming calls, open new accounts, process checks, and respond to inquiries while delivering friendly, professional service in a supportive environment. Training is provided, with potential work-from-home flexibility after onboarding.