Member Experience Advisor

Automatic Data Processing, Inc.; Medford (OR); On-site; USD 33,000 - 41,000; Full time

Job summary

Rogue Credit Union – West Medford Branch in Medford, OR is seeking a Member Relations specialist to deliver exceptional service and identify members' needs. The role involves cross-selling products, opening accounts, and guiding members through financial options.

You will respond to member inquiries, maintain confidentiality, and uphold Rogue’s values. Candidates should have 3–5 years of related experience, a high school diploma or GED, and familiarity with notary guidelines.

Qualifications

• Three to five years of related financial services experience.
• High school diploma or GED; NMLS licensing training.
• Strong interpersonal and relationship-building skills.

Responsibilities

• Build relationships with members using service and sales skills to identify needs.
• Assist members with memberships, accounts, and lending needs.
• Review members' financial situations and provide education and solutions.
• Open new accounts and loans with accuracy and confidentiality.
• Respond to member requests and concerns; maintain knowledge of products.
• Maintain accuracy and confidentiality in all tasks.
• Assist other departments as needed.

Skills

Active listening

Verbal communication

Written communication

Time management

Multi-tasking

Financial products knowledge

Education

High school diploma or GED

NMLS licensing training

Job description

Rogue Credit Union – West Medford Branch in Medford, OR is seeking a Member Relations specialist to deliver exceptional service and identify members' needs. The role involves cross-selling products, opening accounts, and guiding members through financial options.

You will respond to member inquiries, maintain confidentiality, and uphold Rogue’s values. Candidates should have 3–5 years of related experience, a high school diploma or GED, and familiarity with notary guidelines.