Member Support Specialist - Remote & Growth Ready

Health Data Innovations, Inc.; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

Hinge Health is seeking an entry-level Member Support specialist to guide current and prospective members through enrollment, program options, and billing. You’ll become an expert across our services, address questions with empathy, and provide solutions quickly via email, phone, and chat.

The right candidate has 1–2 years in a customer-facing role, strong writing and interpersonal skills, and the ability to work independently in a remote environment.

Qualifications

• 1–2 years in a member-facing role or call center environment.
• Excellent written and verbal communication skills.
• Able to manage multiple processes and workflows.
• Experience working in a remote environment is preferred.

Responsibilities

• Become an expert on Hinge Health solutions, enrollment, and billing.
• Provide best-in-class member support across email, phone, and chat.
• Maintain clear, empathetic communication and resolve member questions promptly.

Skills

Call center experience

Excellent communication

Remote work readiness

Multitasking

Independence

AI experience

Customer relationship management

Education

Bachelor’s degree or equivalent experience

Tools

Zoom Contact Center

Zendesk

Job description

Hinge Health is seeking an entry-level Member Support specialist to guide current and prospective members through enrollment, program options, and billing. You’ll become an expert across our services, address questions with empathy, and provide solutions quickly via email, phone, and chat.

The right candidate has 1–2 years in a customer-facing role, strong writing and interpersonal skills, and the ability to work independently in a remote environment.