Member Support Specialist (Fully Remote)

Hinge Health; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

Hinge Health is seeking a dedicated member support specialist to become an expert in assisting users with common challenges and troubleshooting. You will interact warmly and professionally across email, phone, and chat, delivering best-in-class solutions with empathy and speed.

Join a team focused on building strong member relationships through clear communication and timely resolutions, helping members get the most from Hinge Health in the United States.

Responsibilities

• Become an expert in all things Hinge Health, including solutions to common member challenges and troubleshooting techniques
• Strengthen the members’ relationship with Hinge Health by interacting with them in a friendly, yet professional manner while providing best‑in‑class support, answering questions and providing solutions in a timely, efficient manner across email, phone, and chat
• Ensure prompt and clear communication for Members while conveying warmth and empathy

Job description

• Become an expert in all things Hinge Health, including solutions to common member challenges and troubleshooting techniques
• Strengthen the members’ relationship with Hinge Health by interacting with them in a friendly, yet professional manner while providing best‑in‑class support, answering questions and providing solutions in a timely, efficient manner across email, phone, and chat
• Ensure prompt and clear communication for Members while conveying warmth and empathy