Remote Member Experience Specialist

Momentum Association Management LLC; Madison (WI); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work

Diverse clients

Mission-driven work

Career growth

Startup culture

Job summary

Momentum Association Management LLC hires for a customer service role focused on members and volunteers across multiple association clients. The position emphasizes responsive communication, issue resolution, and accurate record-keeping while working with a remote team.

Ideal candidates have at least 1 year of customer service experience, strong communication, and professional phone etiquette. CRM experience is preferred to support renewals and client inquiries within a diverse client portfolio.

Qualifications

• 1+ years of customer service experience.
• Strong communication skills, both written and verbal.
• Professional phone etiquette and professionalism in interactions.
• CRM experience preferred, familiarity with ticketing and case management systems.

Responsibilities

• Respond to email and phone inquiries from members and volunteers.
• Resolve routine membership questions and provide accurate information.
• Escalate complex issues to appropriate teams with clear context.
• Maintain response-time standards and track timeliness.
• Document interactions in the member management system.
• Identify recurring issues and recommend improvements.
• Maintain member records and update information as needed.
• Assist with renewals and member communications.
• Support team projects and cross-client initiatives as needed.

Skills

Customer service

Excellent communication

Phone etiquette

CRM experience

Tools

CRM

Job description

Momentum Association Management LLC hires for a customer service role focused on members and volunteers across multiple association clients. The position emphasizes responsive communication, issue resolution, and accurate record-keeping while working with a remote team.

Ideal candidates have at least 1 year of customer service experience, strong communication, and professional phone etiquette. CRM experience is preferred to support renewals and client inquiries within a diverse client portfolio.