Customer Service Specialist

Momentum Association Management LLC; Madison (WI); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work

Diverse clients

Mission-driven work

Career growth

Startup culture

Job summary

Momentum Association Management LLC hires for a customer service role focused on members and volunteers across multiple association clients. The position emphasizes responsive communication, issue resolution, and accurate record-keeping while working with a remote team.

Ideal candidates have at least 1 year of customer service experience, strong communication, and professional phone etiquette. CRM experience is preferred to support renewals and client inquiries within a diverse client portfolio.

Qualifications

• 1+ years of customer service experience.
• Strong communication skills, both written and verbal.
• Professional phone etiquette and professionalism in interactions.
• CRM experience preferred, familiarity with ticketing and case management systems.

Responsibilities

• Respond to email and phone inquiries from members and volunteers.
• Resolve routine membership questions and provide accurate information.
• Escalate complex issues to appropriate teams with clear context.
• Maintain response-time standards and track timeliness.
• Document interactions in the member management system.
• Identify recurring issues and recommend improvements.
• Maintain member records and update information as needed.
• Assist with renewals and member communications.
• Support team projects and cross-client initiatives as needed.

Skills

Customer service

Excellent communication

Phone etiquette

CRM experience

Tools

CRM

Job description

Position Summary

Serves as the primary point of contact for members and volunteers while delivering exceptional service across multiple association clients.

Key Responsibilities

Member Support

• Respond to email and phone inquiries.
• Resolve routine membership questions.
• Escalate complex issues appropriately.

Customer Experience

• Maintain response-time standards.
• Document interactions.
• Identify recurring issues and recommend improvements.

Administrative Support

• Maintain member records.
• Assist with renewals and communications.
• Support team projects as needed.

Required Qualifications

• 1+ years customer service.
• Excellent communication.
• Professional phone etiquette.
• CRM experience preferred.

About Momentum

Momentum Association Management partners with professional associations and nonprofit organizations to provide executive leadership, membership management, meetings and events, marketing, operations, and strategic support. Our team works remotely across multiple clients while delivering the responsiveness and professionalism of an in-house staff.

Success in the First 90 Days

• Learn Momentum systems and processes.
• Build strong client relationships.
• Independently manage assigned responsibilities.
• Identify at least one process improvement.

Growth Opportunities

Momentum is a rapidly growing Association Management Company. Team members who demonstrate initiative, reliability, and leadership will have opportunities to take on additional clients, lead strategic projects, and grow into more senior positions.

Why Momentum

• Flexible remote work
• Diverse client portfolio
• Mission-driven work
• Professional growth
• Collaborative startup culture.