Remote Member Experience Advocate for Growth & Impact

Ellenco Estágios e Treinamentos; Raleigh (NC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

100% Remote Flexibility

Weekly Pay & Bonuses

Comprehensive Training & Mentorship

Career Advancement Opportunities

Medical Reimbursement Program

Incentive Trips & Recognition Programs

Industry-Leading Technology

Job summary

AO is seeking dedicated Member Services Representatives to support members and their families remotely. You will explain benefits, guide applicants, and ensure a positive experience through every interaction.

The role provides fully remote flexibility, structured onboarding, ongoing mentorship, and opportunities for career advancement. Weekly pay and performance bonuses are offered, with modern tools and a supportive team culture to help you succeed.

Qualifications

• Strong communication and interpersonal skills are required.
• Excellent customer service abilities.
• Positive attitude and professional demeanor.
• Strong organizational and problem-solving skills.
• Ability to work independently in a remote environment.
• High level of integrity and accountability.
• Desire to learn, grow, and help others succeed.

Responsibilities

• Meet with members virtually through Zoom and other online platforms.
• Answer questions regarding benefits, coverage options, and available programs.
• Assist members with applications and required documentation.
• Provide exceptional customer service and follow-up support.
• Build strong relationships through professionalism and consistent communication.
• Maintain accurate records and member information.
• Resolve concerns efficiently while delivering a positive experience.
• Collaborate with team members to ensure excellent service standards.
• Participate in ongoing training and professional development opportunities.

Skills

Strong communication

Interpersonal skills

Customer service

Professional demeanor

Organizational skills

Problem-solving

Independent work (remote)

Job description

AO is seeking dedicated Member Services Representatives to support members and their families remotely. You will explain benefits, guide applicants, and ensure a positive experience through every interaction.

The role provides fully remote flexibility, structured onboarding, ongoing mentorship, and opportunities for career advancement. Weekly pay and performance bonuses are offered, with modern tools and a supportive team culture to help you succeed.