Remote Member Experience & Insights Specialist

Northrop Grumman Federal Credit Union; Gardena (CA); Remote; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer matching

Disability and life insurance

Job summary

Northrop Grumman Federal Credit Union in Gardena, CA, is seeking a Member Experience Improvement Specialist to enhance member journeys through data analysis and strategic initiatives. This remote position requires strong analytical abilities, a Bachelor's degree, and 2+ years of related experience.

The successful candidate will manage the Voice of the Customer process and work cross-departmentally to ensure alignment with member-focused strategies, driving continuous improvement based on member feedback.

Qualifications

• 2+ years of experience in a financial institution or customer research-focused roles.
• Ability to objectively interpret research and extract actionable insights.
• Experience creating and sharing dashboards/data visualizations.

Responsibilities

• Collect and analyze data on member needs to support a superior journey.
• Manage the Voice of the Customer/Member process and data.
• Identify experience improvement opportunities based on member insights.

Skills

Analytical thinking

Outstanding presentation skills

Proficient in Microsoft Office

Detail-oriented

Strong oral and written communication

Education

Bachelor's degree in Business Administration, Marketing, or Computer Science

Job description

Northrop Grumman Federal Credit Union in Gardena, CA, is seeking a Member Experience Improvement Specialist to enhance member journeys through data analysis and strategic initiatives. This remote position requires strong analytical abilities, a Bachelor's degree, and 2+ years of related experience.

The successful candidate will manage the Voice of the Customer process and work cross-departmentally to ensure alignment with member-focused strategies, driving continuous improvement based on member feedback.