Remote Member Experience Insights Specialist

Northrop Grumman Federal Credit Union; Gardena (CA); Remote; USD 41,631 - 58,286; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer matching

Job summary

A prominent credit union is seeking a Member Experience Improvement Specialist to work remotely. The ideal candidate will collect and analyze member data to enhance their overall experience. This role requires a bachelor's degree and a solid background in research and analytics, with a strong emphasis on communication skills. Candidates will engage in cross-departmental projects and have a passion for continuous improvement strategies. Competitive compensation and a comprehensive benefits package are offered.

Qualifications

• 2+ years of experience in a financial institution or customer research-focused roles.
• Experience creating and sharing dashboards/data visualizations.
• Detail-oriented, excellent organizational skills.

Responsibilities

• Collect and analyze data on member needs and experiences.
• Manage Voice of the Customer/member data.
• Identify experience improvement opportunities based on member insights.
• Present compelling member stories using data.

Skills

Curiosity

Analytical thinking

Communication

Organizational skills

Problem-solving

Education

Bachelor’s degree in Business Administration, Marketing, Computer Science

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Job description

A prominent credit union is seeking a Member Experience Improvement Specialist to work remotely. The ideal candidate will collect and analyze member data to enhance their overall experience. This role requires a bachelor's degree and a solid background in research and analytics, with a strong emphasis on communication skills. Candidates will engage in cross-departmental projects and have a passion for continuous improvement strategies. Competitive compensation and a comprehensive benefits package are offered.