Remote Member Experience Champion

SCAN Group; Arizona; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Remote work

Wellness program

401(k) plan

Employee recognition

Growth opportunities

Community impact

Job summary

SCAN Group is seeking a Member Experience Guide for a fully remote seasonal role. You will own interactions from inquiry to resolution, applying empathy, accountability, and a proactive mindset to deliver exceptional service. Start date is soon and training is provided.

This role emphasizes member obsession and continuous improvement through courageous problem-solving. Qualifications include a High School Diploma and 1+ year in customer service.

Qualifications

• Empathy to recognize and validate member emotions in every interaction.
• Compassion to proactively ease member concerns and improve outcomes.
• Tenacity to persist through complex challenges with a Champion's Mindset.

Responsibilities

• Connect with empathy and member-first focus to build trust through active listening and responsiveness.
• Own the end-to-end experience by resolving inquiries and guiding members to resolution on first contact where possible.
• Deliver path-to-yes solutions by applying critical thinking to overcome barriers and meet member needs.
• Translate benefits, claims, and processes into simple, actionable guidance for members.

Skills

Empathy

Compassion

Tenacity

Resolve

Education

High School Diploma or Equivalent Experience

Job description

SCAN Group is seeking a Member Experience Guide for a fully remote seasonal role. You will own interactions from inquiry to resolution, applying empathy, accountability, and a proactive mindset to deliver exceptional service. Start date is soon and training is provided.

This role emphasizes member obsession and continuous improvement through courageous problem-solving. Qualifications include a High School Diploma and 1+ year in customer service.