Remote Member Care Specialist – WA/OR

Peak Credit Union; Portland (OR); Remote; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision

401k

Paid holidays

HSA

Vacation and sick leave

Volunteer time

Self-care time

Job summary

Peak Credit Union in Oregon and Washington is seeking candidates for a full-time remote Member Services role focused on delivering exceptional service by phone and digital channels. This position emphasizes needs-based conversations, product awareness, and smooth transactions while upholding security policies.

Candidates should have at least 6 months in sales or customer service, strong communication skills, and the ability to cross-sell credit union products.

Qualifications

• Six months of experience in a sales or customer service environment.
• Experience in a Contact Center or financial institution is preferred.

Responsibilities

• Greet and assist members via phone, providing courteous service.
• Process and record member transactions accurately.
• Answer inquiries about statements, withdrawals, and loans.
• Provide online banking support and guidance.

Skills

Customer service

Sales

Communication skills

Problem solving

Cross-selling

Tools

Symitar

Job description

Peak Credit Union in Oregon and Washington is seeking candidates for a full-time remote Member Services role focused on delivering exceptional service by phone and digital channels. This position emphasizes needs-based conversations, product awareness, and smooth transactions while upholding security policies.

Candidates should have at least 6 months in sales or customer service, strong communication skills, and the ability to cross-sell credit union products.