Remote Member Care Specialist — Elevate Experiences

Secure Identity, LLC.; Orlando, Northern (FL, KY); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Free CLEAR membership

401(k) Retirement Plan

10 company-paid holidays

Family and friends discounts

Job summary

CLEAR is seeking a Member Care Specialist to connect with members via phone, email, and live chat, delivering tailored support and proactive solutions. You’ll guide members on managing their membership, upsell where appropriate, and explain benefits while upholding security and quality standards.

This role emphasizes continuous learning and collaboration, with remote work available. Open availability, including evenings and weekends, is required to meet evolving needs and ensure exceptional

Qualifications

• High school diploma or GED required.
• Open availability; weekends are a must.
• Successful completion of CLEAR, airport, and government screening as applicable, and CLEAR background checks.
• Remote role but must be based in the city listed in the job title.
• Schedule - evenings, weekends and holidays.

Responsibilities

• Act as our members’ primary point of contact through telephone, email, and live chat interactions
• Think creatively about ways to strengthen CLEAR’s relationship with members
• Guide members in managing their membership, from upselling to troubleshooting and explaining benefits
• Share opportunities to improve the Member Experience at any step of the journey

Skills

Customer service

Communication

Empathy

Multitasking

Tech comfort

Education

High school diploma or GED

Job description

CLEAR is seeking a Member Care Specialist to connect with members via phone, email, and live chat, delivering tailored support and proactive solutions. You’ll guide members on managing their membership, upsell where appropriate, and explain benefits while upholding security and quality standards.

This role emphasizes continuous learning and collaboration, with remote work available. Open availability, including evenings and weekends, is required to meet evolving needs and ensure exceptional