Remote Medication Management Tech Support Specialist

Capsa Healthcare

Portland (OR)

Hybrid

USD 52,000 - 76,000

Full time

27 hours ago

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Benefits offered by this job

Competitive salary commensurate with经验

Paid time off

Paid holidays

Medical, dental, and vision coverage

Paid parental leave

401(k) with company match

Life, AD&D, LTD insurance

Voluntary disability and insurance

Job summary

Capsa Healthcare is seeking a Technical Support Specialist to provide technical support for our medication management products. The role is based in Portland, Oregon, with full-time on-site training for the first six months and a transition to remote work thereafter.

You will handle calls, manage orders, and troubleshoot issues, while delivering tier-two support and warranty processing. A BA/BS is preferred and experience with Syteline and Salesforce.com is valued.

Qualifications

Minimum of three years’ experience in customer service, technical support, or help desk.
BA / BS preferred.
Excellent verbal and written communication skills are required.
Firm understanding of ERP and CRM systems; Capsa currently uses Syteline and Salesforce.com.
Experience measuring AC & DC voltages with a voltmeter.

Responsibilities

Handle all calls/requests for quotations, order processing, and troubleshooting.
Coordinate and manage orders to meet customer’s needs and production capabilities.
Communicate with internal and external customers constructively to support Capsa’s service policy.
Provide tier-two level technical support for Capsa products or systems.
Triage and escalate customer technical issues as necessary to additional level of support.
Process product warranty shipments.
Receive and resolve all incoming customer complaints and concerns.