Technical Support Specialist (Medication Management)

Francisco Partners; Portland (OR); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary commensurate with经验

Paid time off

Paid holidays

Medical, dental, and vision coverage

Paid parental leave

401(k) with company match

Company-paid Life, AD&D, and Long-Term

Voluntary Short-Term Disability, AD&D,

Job summary

Capsa Healthcare is seeking a Technical Support Specialist to provide technical support for our medication management products. The role starts with full-time, on-site training in Portland, Oregon, and transitions to a remote work arrangement after training.

You will handle calls, troubleshoot issues, manage orders, and provide tier-two technical support while maintaining Capsa’s service standards. Strong communication and ERP/CRM familiarity are essential.

Qualifications

• Minimum of three years’ experience in customer service, technical support, or help desk.
• BA / BS preferred.
• Excellent verbal and written communication skills are required.
• Firm understanding of ERP and CRM systems; Capsa currently uses Syteline and Salesforce.com.
• Experience measuring AC & DC voltages with a voltmeter.

Responsibilities

• Responsible for all calls/requests for quotations, order processing, and troubleshooting.
• Coordinate and manage orders to customer’s needs and production capabilities.
• Communicate with internal and external customers through various channels in a constructive, positive manner in support of Capsa’s service policy.
• Provide exemplary service to all customers, internal and external.
• Provide tier-two level technical support for customer issues concerning Capsa products or systems.
• Triage and escalate customer technical issues as necessary to additional level support.
• Process product warranty shipments.
• Receive and resolve all incoming customer complaints & concerns.

Skills

Customer service

Technical support

ERP systems

CRM systems

Electrical measurement

Education

BA/BS preferred

Job description

At Capsa Healthcare, we're engineering better care.

Healthcare professionals rely on our solutions every day to deliver exceptional patient care, and we're proud to create the innovative technologies that help them do it. From mobile computing workstations to medication management and pharmacy automation solutions, Capsa Healthcare is transforming the healthcare experience for clinicians and patients around the world. Learn more about our solutions at www.capsahealthcare.com.

We are seeking a Technical Support Specialist to provide technical support for our various medication management products. This is a unique opportunity to shape critical technologies that healthcare professionals depend on every day.

This position reports to the Product Support Supervisor and is based in Portland, Oregon. During the first six months, the role requires full-time, on-site training. Upon successful completion of the training period, the position will transition to a remote work arrangement.

Why Join Capsa?

When you join Capsa Healthcare, you're joining a team dedicated to innovation, collaboration, and meaningful impact. Your work will directly support caregivers, improve clinical workflows, and help healthcare organizations provide better patient outcomes.

We are a global organization that values work-life balance, continuous improvement, and empowering employees to do their best work. If you're looking for an opportunity to apply your expertise to technology that truly makes a difference, we'd love to hear from you.

As the Technical Support Specialist, you will:

• Responsible for all calls/requests for quotations, order processing, and troubleshooting.
• Coordinate and manage orders to customer’s needs and production capabilities.
• Communicate with internal and external customers through various channels in a constructive, positive manner in support of Capsa’s service policy.
• Provide exemplary service to all customers, internal and external.
• Provide tier-two level technical support for customer issues concerning Capsa products or systems.
• Triage and *escalate* customer technical issues as necessary to additional level support.
• Process product warranty shipments.
• Receive and resolve all incoming customer complaints & concerns.

What We're Looking For

• Minimum of three years’ experience in customer service, technical support, or help desk.
• BA / BS preferred.
• Excellent verbal and written communication skills are required.
• Firm understanding of ERP and CRM systems; Capsa currently uses Syteline and Salesforce.com.
• Experience measuring AC & DC voltages with a voltmeter.

What Capsa Offers

At Capsa Healthcare, we recognize that great people drive with great results. That's why we offer a competitive compensation and benefits package designed to support you professionally and personally, including:

• Competitive salary commensurate with experience
• Paid time off
• Paid holidays
• Medical, dental, and vision coverage
• Paid parental leave
• 401(k) with company match
• Company-paid Life, AD&D, and Long-Term Disability insurance
• Voluntary Short-Term Disability, Supplemental Life, AD&D, Accidental Injury, and Hospital Indemnity insurance

Join Us in Engineering Better Care. If you're excited about using your engineering expertise to create innovative technologies that support healthcare professionals and improve patient outcomes, we invite you to apply and help us shape the future of healthcare.

EEO/Vet/Disabled
Not eligible for sponsorship