Remote Technical Support Specialist — Healthcare Tech

Francisco Partners; Portland (OR); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary commensurate with经验

Paid time off

Paid holidays

Medical, dental, and vision coverage

Paid parental leave

401(k) with company match

Company-paid Life, AD&D, and Long-Term

Voluntary Short-Term Disability, AD&D,

Job summary

Capsa Healthcare is seeking a Technical Support Specialist to provide technical support for our medication management products. The role starts with full-time, on-site training in Portland, Oregon, and transitions to a remote work arrangement after training.

You will handle calls, troubleshoot issues, manage orders, and provide tier-two technical support while maintaining Capsa’s service standards. Strong communication and ERP/CRM familiarity are essential.

Qualifications

• Minimum of three years’ experience in customer service, technical support, or help desk.
• BA / BS preferred.
• Excellent verbal and written communication skills are required.
• Firm understanding of ERP and CRM systems; Capsa currently uses Syteline and Salesforce.com.
• Experience measuring AC & DC voltages with a voltmeter.

Responsibilities

• Responsible for all calls/requests for quotations, order processing, and troubleshooting.
• Coordinate and manage orders to customer’s needs and production capabilities.
• Communicate with internal and external customers through various channels in a constructive, positive manner in support of Capsa’s service policy.
• Provide exemplary service to all customers, internal and external.
• Provide tier-two level technical support for customer issues concerning Capsa products or systems.
• Triage and escalate customer technical issues as necessary to additional level support.
• Process product warranty shipments.
• Receive and resolve all incoming customer complaints & concerns.

Skills

Customer service

Technical support

ERP systems

CRM systems

Electrical measurement

Education

BA/BS preferred

Job description

Capsa Healthcare is seeking a Technical Support Specialist to provide technical support for our medication management products. The role starts with full-time, on-site training in Portland, Oregon, and transitions to a remote work arrangement after training.

You will handle calls, troubleshoot issues, manage orders, and provide tier-two technical support while maintaining Capsa’s service standards. Strong communication and ERP/CRM familiarity are essential.