Remote Technical Support Specialist - Medication Management

Capsa-Healthcare

Portland (OR)

On-site

USD 31,000 - 39,000

Full time

9 days ago

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Benefits offered by this job

Paid time off

Paid holidays

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

Life insurance

AD&D insurance

Long-Term Disability

Parental leave

Job summary

Capsa Healthcare in Portland, Oregon, is seeking a Technical Support Specialist to support medication management products. The role starts with on-site training for six months, then transitions to remote work.

You will handle quotes, orders, and troubleshooting while delivering excellent service to healthcare customers. Required are 3+ years in customer service or technical support, strong communication, and knowledge of ERP/CRM systems (Syteline, Salesforce).

Qualifications

Minimum of three years’ experience in customer service, technical support, or help desk.
BA / BS preferred.
Excellent verbal and written communication skills are required.
Firm understanding of ERP and CRM systems; Capsa currently uses Syteline and Salesforce.com.
Experience measuring AC & DC voltages with a voltmeter.

Responsibilities

Handle all calls/requests for quotations, order processing, and troubleshooting.
Coordinate and manage orders to customer needs and production capabilities.
Communicate with internal and external customers through various channels in a constructive, positive manner.
Provide exemplary service to all customers, internal and external.
Provide tier-two level technical support for Capsa products or systems.
Triage and escalate customer technical issues as necessary to additional level support.
Process product warranty shipments.
Receive and resolve all incoming customer complaints & concerns.