Technical Support Specialist (Medication Management)

Capsa Healthcare; Portland (OR); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive salary commensurate with经验

Paid time off

Paid holidays

Medical, dental, and vision coverage

Paid parental leave

401(k) with company match

Life, AD&D, LTD insurance

Voluntary disability and insurance

Job summary

Capsa Healthcare is seeking a Technical Support Specialist to provide technical support for our medication management products. The role is based in Portland, Oregon, with full-time on-site training for the first six months and a transition to remote work thereafter.

You will handle calls, manage orders, and troubleshoot issues, while delivering tier-two support and warranty processing. A BA/BS is preferred and experience with Syteline and Salesforce.com is valued.

Qualifications

• Minimum of three years’ experience in customer service, technical support, or help desk.
• BA / BS preferred.
• Excellent verbal and written communication skills are required.
• Firm understanding of ERP and CRM systems; Capsa currently uses Syteline and Salesforce.com.
• Experience measuring AC & DC voltages with a voltmeter.

Responsibilities

• Handle all calls/requests for quotations, order processing, and troubleshooting.
• Coordinate and manage orders to meet customer’s needs and production capabilities.
• Communicate with internal and external customers constructively to support Capsa’s service policy.
• Provide tier-two level technical support for Capsa products or systems.
• Triage and escalate customer technical issues as necessary to additional level of support.
• Process product warranty shipments.
• Receive and resolve all incoming customer complaints and concerns.

Skills

Customer service

Technical support

Help desk

Communication

Education

BA/BS preferred

Tools

Syteline

Salesforce.com

Job description

At Capsa Healthcare, we're engineering better care.

Healthcare professionals rely on our solutions every day to deliver exceptional patient care, and we're proud to create the innovative technologies that help them do it. From mobile computing workstations to medication management and pharmacy automation solutions, Capsa Healthcare is transforming the healthcare experience for clinicians and patients around the world. Learn more about our solutions at www.capsahealthcare.com .

We are seeking a Technical Support Specialist to provide technical support for our various medication management products. This is a unique opportunity to shape critical technologies that healthcare professionals depend on every day.

This position reports to the Product Support Supervisor and is based in Portland, Oregon. During the first six months, the role requires full-time, on-site training. Upon successful completion of the training period, the position will transition to a remote work arrangement.

Why Join Capsa?

When you join Capsa Healthcare, you're joining a team dedicated to innovation, collaboration, and meaningful impact. Your work will directly support caregivers, improve clinical workflows, and help healthcare organizations provide better patient outcomes.

We are a global organization that values work-life balance, continuous improvement, and empowering employees to do their best work. If you're looking for an opportunity to apply your expertise to technology that truly makes a difference, we'd love to hear from you.

As The Technical Support Specialist, You Will

• Responsible for all calls/requests for quotations, order processing, and troubleshooting.


• Coordinate and manage orders to customer’s needs and production capabilities.


• Communicate with internal and external customers through various channels in a constructive, positive manner in support of Capsa’s service policy.


• Provide exemplary service to all customers, internal and external.


• Provide tier-two level technical support for customer issues concerning Capsa products or systems.


• Triage and elevate customer technical issues as necessary to additional level support.


• Process product warranty shipments.


• Receive and resolve all incoming customer complaints & concerns.

What We're Looking For

• Minimum of three years’ experience in customer service, technical support, or help desk


• BA / BS preferred


• Excellent verbal and written communication skills are required


• Firm understanding of ERP and CRM systems; Capsa currently uses Syteline and Salesforce.com


• Experience measuring AC & DC voltages with a voltmeter

What Capsa Offers

At Capsa Healthcare, we recognize that great people drive with great results. That's why we offer a competitive compensation and benefits package designed to support you professionally and personally, including:

• Competitive salary commensurate with experience


• Paid time off


• Paid holidays


• Medical, dental, and vision coverage


• Paid parental leave


• 401(k) with company match


• Company-paid Life, AD&D, and Long-Term Disability insurance


• Voluntary Short-Term Disability, Supplemental Life, AD&D, Accidental Injury, and Hospital Indemnity insurance

Join Us in Engineering Better Care. If you're excited about using your engineering expertise to create innovative technologies that support healthcare professionals and improve patient outcomes, we invite you to apply and help us shape the future of healthcare.

EEO/Vet/Disabled

Not eligible for sponsorship