Remote Medicare/Medicaid Support Specialist

MJHS; United States; Remote; USD 40,000 - 43,000; Full time

Benefits offered by this job

Tuition Reimbursement

Generous paid time off

Affordable medical, dental, and vision coverage

403(b) and Employer Paid Pension

Flexible spending

Job summary

MJHS is seeking a dedicated customer service representative to manage high volume calls and emails within our remote office. This role requires strong problem-solving skills and a commitment to providing high-quality service to clients.

The ideal candidate will have at least 3-4 years of customer service experience, preferably in a healthcare setting, and must reside in the tri-state area. Enjoy comprehensive benefits and a community-focused work environment.

Qualifications

• 3-4 years of experience in customer service in a healthcare environment.
• Prior experience in Medicare, Medicaid, or health insurance preferred.
• Must live in the tri-state area.

Responsibilities

• Manage high volume incoming calls and emails.
• Problem solve and research solutions for the caller.
• Log all calls into computer with details of the call.

Skills

Customer service experience

Problem-solving

Communication skills

Ability to handle difficult situations

Education

High School Diploma or equivalent

Job description

MJHS is seeking a dedicated customer service representative to manage high volume calls and emails within our remote office. This role requires strong problem-solving skills and a commitment to providing high-quality service to clients.

The ideal candidate will have at least 3-4 years of customer service experience, preferably in a healthcare setting, and must reside in the tri-state area. Enjoy comprehensive benefits and a community-focused work environment.