Member Services Representative

Metropolitan Jewish Health System; Stati Uniti; Remoto; USD 41.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Tuition Reimbursement

Generous paid time off including your 

birthday

Medical, dental and vision coverage

Two retirement plans: 403(b) and Pensi

Flexible spending

Descrizione del lavoro

Metropolitan Jewish Health System is seeking a call center associate to respond to member and provider inquiries about benefits, claims, and complaints within a fast-paced center. You will log calls, document details, and assist with disenrollment requests while maintaining a professional demeanor.

The role requires accuracy, multitasking, and clear communication. Salary ranges from $41,000 to $45,000 per year, with comprehensive benefits and growth opportunities within MJHS.

Competenze

• High School Diploma required.
• Minimum 6 months call center experience.
• Proficient in Microsoft Word; strong telephone communication skills.

Mansioni

• Responds to member and provider inquiries and requests concerning benefits, claims and complaints within a call center environment to ensure high-quality service.
• Records all calls and details; processes adjustments on claim issues and disenrollment requests.
• Handles member/provider questions and escalations promptly and professionally.

Conoscenze

Call center experience

Telephone communication

Multitasking

Professional demeanor

Formazione

High School Diploma

Strumenti

Microsoft Word

Descrizione del lavoro

Overview

The challenges of affordable healthcare continue to create new opportunities. Elderplan and HomeFirst, our Medicare and Medicaid managed care health plans, are outstanding examples of how we are expanding services in response to our patients' and members' needs. These high-quality healthcare plans are designed to help keep people independent and living life on their own terms.

The MJHS Difference

At MJHS, we are more than a workplace; we are a supportive community committed to excellence, respect, and providing high-quality, personalized health care services. We foster collaboration, celebrate achievements, and promote fairness for all. Our contributions are recognized with comprehensive compensation and benefits, career development, and the opportunity for a healthy work-life balance, advancement within our organization and the fulfillment of having a lasting impact on the communities we serve.

Benefits include:

• Tuition Reimbursement for all full and part-time staff
• Generous paid time off, including your birthday!
• Affordable and comprehensive medical, dental and vision coverage for employee and family members
• Two retirement plans! 403(b) AND Employer Paid Pension
• Flexible spending
• And MORE!

MJHS companies are qualified employers under the Federal Government’s Paid Student Loan Forgiveness Program (PSLF)

Responsibilities

Responds to member and provider inquires and requests concerning benefits, claims and complaints within a call center environment in order to ensure high quality customer service to members and providers. Receives calls from members and providers. Responds to customers complaints and grievances. Records all calls and detail. Receives requests for adjustments on claim issues. Receives requests for disenrollment.

Qualifications

• High School Diploma
• Minimum 6 months call center experience
• Microsoft Word
• Excellent skills in telephone communication and a professional demeanor
• Ability to manage multiple tasks and work consistently in a fast-paced environment

Salary

Min USD $41,000.00/Yr.

Max USD $45,000.00/Yr.

Responsibilities

Responds to member and provider inquires and requests concerning benefits, claims and complaints within a call center environment in order to ensure high quality customer service to members and providers. Receives calls from members and providers. Responds to customers complaints and grievances. Records all calls and detail. Receives requests for adjustments on claim issues. Receives requests for disenrollment.

Qualifications

• High School Diploma
• Minimum 6 months call center experience
• Microsoft Word
• Excellent skills in telephone communication and a professional demeanor
• Ability to manage multiple tasks and work consistently in a fast-paced environment