Remote Medicare Member Support Specialist

Trinity Health Corp.; Columbus (OH); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan with employer match

Paid time off

Tuition reimbursement

Relocation assistance

DailyPay

Job summary

Mount Carmel Health System is seeking a self-motivated Member Service Representative for a remote, temporary role through April 2027. You will handle Medicare Advantage inquiries by phone, in writing, or in person, ensuring accurate plan benefit information and compassionate service.

The position requires strong communication, knowledge of CMS/ODM guidance, and ability to maintain a 5-STAR CMS member satisfaction rating in a fast-paced environment.

Qualifications

• High school diploma required; some college preferred.
• Experience in government agencies and CMS knowledge desired.
• Effective communication and customer retention skills.
• Ability to multi-task in a high-volume call center.

Responsibilities

• Respond to consumer inquiries about plan benefits and services.
• Maintain CMS rating through quality service.
• Receive and respond to inquiries verbally and in writing.
• Outreach to members to close gaps in care and obtain accurate information.

Skills

Customer service

CMS compliance

Communication skills

Multi-tasking

Education

High School Diploma

Job description

Mount Carmel Health System is seeking a self-motivated Member Service Representative for a remote, temporary role through April 2027. You will handle Medicare Advantage inquiries by phone, in writing, or in person, ensuring accurate plan benefit information and compassionate service.

The position requires strong communication, knowledge of CMS/ODM guidance, and ability to maintain a 5-STAR CMS member satisfaction rating in a fast-paced environment.