Remote Medicare Advantage CSR — Member Support Specialist

Johns Hopkins Medicine; United States; Remote; USD 27,552 - 33,062; Full time

Job summary

Johns Hopkins Medicine is hiring a Customer Service Representative (CSR) for a remote position. The CSR will be responsible for responding to inquiries from members and providers, handling calls with empathy, accuracy, and professionalism. Candidates must have inbound call center experience, preferably in health insurance, along with strong problem-solving and communication skills.

Applicants must reside in specified locations, including Maryland and Florida, and the position offers a pay rate of $21.87 per hour. Training is available for EPIC experience.

Qualifications

• Inbound call center experience required, preferably in health insurance.
• Strong problem-solving and communication skills.
• Ability to handle confidential information professionally.

Responsibilities

• Respond to inquiries from members, providers, and stakeholders.
• Listen actively and provide accurate information.
• Handle various call types including benefit eligibility and claims status.

Skills

Inbound call center experience

Communication skills

Problem-solving

Proficient in Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

EPIC

Job description

Johns Hopkins Medicine is hiring a Customer Service Representative (CSR) for a remote position. The CSR will be responsible for responding to inquiries from members and providers, handling calls with empathy, accuracy, and professionalism. Candidates must have inbound call center experience, preferably in health insurance, along with strong problem-solving and communication skills.

Applicants must reside in specified locations, including Maryland and Florida, and the position offers a pay rate of $21.87 per hour. Training is available for EPIC experience.