Remote Health Benefit Support Specialist

Judi Health, LLC; United States; Remote; USD 30,000 - 42,000; Full time

Job summary

Judi Health, LLC is seeking a remote Customer Support professional in the United States to triage and resolve member and pharmacy inquiries in a fast-paced health care environment.

Responsibilities include escalating issues, supporting call center staff, and ensuring HIPAA compliance while delivering high-quality service. Bilingual Spanish is highly preferred and Medicare experience is a plus.

Qualifications

• 2+ years of customer service, call center, and/or health care experience.
• Experience with PBM or health care operations preferred.
• Ability to work independently in a remote, high-volume environment.
• Bilingual Spanish highly preferred.
• Medicare experience preferred.

Responsibilities

• Triage incoming calls with professional etiquette and resolve issues promptly.
• Support call center staff and other representatives.
• Document and escalate member and pharmacy concerns to the Operations team.
• Communicate issues and solutions to members and pharmacies while ensuring health and safety standards.
• Achieve first-call resolution and de-escalate customer concerns.
• Follow HIPAA guidelines and company policies.

Skills

Customer service

Call center

Spanish bilingual

Health care experience

Education

High school diploma or equivalent

Associates or Bachelor’s degree preferred

Job description

Judi Health, LLC is seeking a remote Customer Support professional in the United States to triage and resolve member and pharmacy inquiries in a fast-paced health care environment.

Responsibilities include escalating issues, supporting call center staff, and ensuring HIPAA compliance while delivering high-quality service. Bilingual Spanish is highly preferred and Medicare experience is a plus.