Member Services Representative

Metropolitan Jewish Health System; New York (NY); In loco; USD 41.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Tuition Reimbursement

Paid time off including birthday

Medical, dental and vision coverage

Two retirement plans: 403(b) and EMPLO

Flexible spending

Descrizione del lavoro

Metropolitan Jewish Health System in New York is seeking a Customer Service Representative to handle member and provider inquiries about benefits, claims and complaints in a fast-paced call center.

You will log calls, process adjustments, and assist disenrollment requests while delivering high-quality service. A High School Diploma and at least 6 months in a call center are required, with strong telephone communication skills.

Competenze

• Minimum 6 months call center experience.
• Excellent skills in telephone communication and a professional demeanor.
• Ability to manage multiple tasks in a fast-paced environment.
• High School Diploma required.

Mansioni

• Responds to member and provider inquiries concerning benefits, claims and complaints within a call center environment.
• Receives calls from members and providers; records all calls and details.
• Responds to customers' complaints and grievances; processes adjustments on claim issues.
• Processes disenrollment requests as needed.

Conoscenze

Call center experience

Telephone communication

Professional demeanor

Multitasking

Microsoft Word

Formazione

High School Diploma

Strumenti

Microsoft Word

Descrizione del lavoro

Overview

The challenges of affordable healthcare continue to create new opportunities. Elderplan and HomeFirst, our Medicare and Medicaid managed care health plans, are outstanding examples of how we are expanding services in response to our patients' and members' needs. These high-quality healthcare plans are designed to help keep people independent and living life on their own terms.

The MJHS Difference

At MJHS, we are more than a workplace; we are a supportive community committed to excellence, respect, and providing high-quality, personalized health care services. We foster collaboration, celebrate achievements, and promote fairness for all. Our contributions are recognized with comprehensive compensation and benefits, career development, and the opportunity for a healthy work-life balance, advancement within our organization and the fulfillment of having a lasting impact on the communities we serve.

Benefits include:

• Tuition Reimbursementfor all full and part-time staff
• Generous paid time off, including your birthday!
• Affordable and comprehensivemedical, dental and vision coverage for employee and family members
• Two retirement plans! 403(b) AND Employer Paid Pension
• Flexible spending
• And MORE!

MJHS companies are qualified employers under the Federal Government’s Paid Student Loan Forgiveness Program (PSLF)

Responsibilities

Responds to member and provider inquires and requests concerning benefits, claims and complaints within a call center environment in order to ensure high quality customer service to members and providers. Receives calls from members and providers. Responds to customers complaints and grievances. Records all calls and detail. Receives requests for adjustments on claim issues. Receives requests for disenrollment.

Qualifications

• High School Diploma
• Minimum 6 months call center experience
• Microsoft Word
• Excellent skills in telephone communication and a professional demeanor
• Ability to manage multiple tasks and work consistently in a fast-paced environment

Min

USD $41,000.00/Yr.

Max

USD $45,000.00/Yr.