Remote Medical Virtual Assistant (EMR/Billing Support)

WRS Health; United States; Remote; USD 42,000 - 60,000; Full time

Job summary

WRS Health is seeking a Remote Virtual Assistant Representative to provide administrative support to medical practices. You will manage calls, schedule appointments, verify insurance, and maintain patient records in the EMR system.

Strong English and Spanish communication, attention to detail, and the ability to work independently in a remote environment while upholding HIPAA standards are essential. You will collaborate with clinicians and staff to ensure smooth operations during U.S.

Qualifications

• Healthcare or medical office/virtual assistant experience preferred.
• EMR/EHR systems experience is an advantage.
• Strong English and Spanish written and verbal communication.
• Attention to detail and high organizational ability.
• Able to multitask in a fast-paced environment.
• Proficient with Microsoft Office, Google Workspace, and web apps.
• Ability to work independently in a remote environment with accountability.
• Reliable high-speed internet and a professional home setup.

Responsibilities

• Handle inbound and outbound patient calls professionally.
• Schedule, confirm, reschedule, and cancel appointments.
• Verify insurance eligibility, benefits, and coverage details.
• Process and follow up on prior authorization requests.
• Enter and maintain patient information in the EMR system.
• Assist with patient collections and payments when applicable.
• Respond to patient inquiries regarding appointments, billing, and care.
• Maintain HIPAA and privacy compliance.
• Document patient interactions and update records promptly.
• Coordinate with providers and staff to ensure smooth workflow.
• Meet productivity, quality, and customer service standards.
• Perform other clerical tasks as needed.

Skills

Bilingual English/Spanish

Customer service

Attention to detail

Organizational skills

multitasking

Remote work productivity

Education

Associate's degree

Bachelor's degree

Tools

Microsoft Office

Google Workspace

Web-based applications

Job description

WRS Health is seeking a Remote Virtual Assistant Representative to provide administrative support to medical practices. You will manage calls, schedule appointments, verify insurance, and maintain patient records in the EMR system.

Strong English and Spanish communication, attention to detail, and the ability to work independently in a remote environment while upholding HIPAA standards are essential. You will collaborate with clinicians and staff to ensure smooth operations during U.S.