Remote Medical VA: Billing, Denial Mgmt & Practice Ops

Winning Assistants, Inc.; United States; Remote; USD 6,900 - 8,300; Full time

Benefits offered by this job

HIPAA & Cybersecurity Training

Top VA Performance Training

Dedicated contractor support team

Holiday time off (US holidays)

Job summary

Winning Assistants, Inc. is seeking a Medical Virtual Assistant to support a therapy practice with billing, reconciliation, and practice operations on a remote basis.

The role focuses on denial management, claims follow-up, and EMR administration, requiring strong English communication and independent troubleshooting. The ideal candidate will have EMR/EHR experience, CRM familiarity, and a proven ability to investigate denial reasons, resubmit claims, and reconcile billing reports.

Qualifications

• Experience handling unpaid, denied, stuck, or unresolved insurance claims and identifying denial reasons.
• Experience in billing reconciliation and resolving discrepancies in reports.
• EMR/EHR experience required; willingness to learn HelloNote quickly.
• CRM experience and familiarity with workflow tracking systems.
• Strong English communication skills and independent problem solving.

Responsibilities

• Follow up on unpaid, denied, stuck, or missing claims for primary and secondary insurance.
• Investigate denial reasons, missing information, and processing barriers; assist with resubmissions.
• Verify numbers and reconcile discrepancies; repost information after reconciliation.
• Maintain and update patient/administrative data in HelloNote; follow up on Plans of Care and authorizations.
• Handle inbound/outbound calls via Virtual Marketing Mastery platform and route calls as needed.
• Track KPIs and support weekly/monthly reporting; assist with CRM/workflow tasks.
• Assist with onboarding therapists and HR administrative duties.
• Support marketing tasks after core medical responsibilities prove consistent.

Skills

Claims Denial Management

Billing Reconciliation

EMR/EHR Experience

CRM Experience

Phone Support

English Communication

Tools

HelloNote

CRM systems

Reporting tools

Job description

Winning Assistants, Inc. is seeking a Medical Virtual Assistant to support a therapy practice with billing, reconciliation, and practice operations on a remote basis.

The role focuses on denial management, claims follow-up, and EMR administration, requiring strong English communication and independent troubleshooting. The ideal candidate will have EMR/EHR experience, CRM familiarity, and a proven ability to investigate denial reasons, resubmit claims, and reconcile billing reports.