Remote VA Medical Support Specialist

Ansible Government Solutions; Loveland (CO); On-site; USD 30,000 - 37,000; Full time

Job summary

Ansible Government Solutions, LLC (Ansible) is recruiting Remote Medical Support Assistants to support the Northern Colorado VA Outpatient Clinic in Loveland, CO. This is a remote position, but candidates must be willing to work onsite if required.

Working hours are Mon-Fri, 8:00 AM to 4:30 PM, with schedule changes possible. Responsibilities include scheduling, coordinating Veteran care with community providers, processing referrals in VA systems, data entry, and delivering excellent customer

Qualifications

• Minimum 6 months of customer service experience.
• Ability to speak clearly, hear and write English.
• Must live within 50 miles of Loveland, CO facility.

Responsibilities

• Schedule appointments in accordance with VA scheduling directives.
• Coordinate and authorize Veteran care with community providers when services are unavailable or delayed within the VA.
• Process community care consults using HealthShare Referral Manager (HSRM), PPMS, and related VA systems.
• Perform appointment scheduling, tracking, and pre/post appointment outreach
• Screen and answer incoming phone calls in a courteous and timely manner.
• Respond to patient and provider inquiries regarding services.
• Validate and update patient demographic and insurance information.
• Process and integrate medical records into CPRS and VistA systems.
• Communicate with VA providers regarding Community Care procedures and requirements.
• Monitor scheduling reports, recalls, consults, and access metrics.
• Document and maintain accurate patient records and correspondence.
• Use Microsoft Office applications including Outlook, Teams, Excel, and Word daily.
• Provide exceptional customer service to Veterans, families, providers, and VA staff.
• Follow VA privacy, HIPAA, security, and scheduling requirements.
• Complete an average minimum of 20 cases per day (or as otherwise assigned).
• Perform other duties as assigned

Skills

Customer service

English writing

MS Office

Data entry

Education

High school diploma or GED

Tools

HSRM

PPMS

CPRS

VistA

Job description

Ansible Government Solutions, LLC (Ansible) is recruiting Remote Medical Support Assistants to support the Northern Colorado VA Outpatient Clinic in Loveland, CO. This is a remote position, but candidates must be willing to work onsite if required.

Working hours are Mon-Fri, 8:00 AM to 4:30 PM, with schedule changes possible. Responsibilities include scheduling, coordinating Veteran care with community providers, processing referrals in VA systems, data entry, and delivering excellent customer